Refund Policy
At Setunex Services Private Limited, we value transparency and aim to deliver high-quality services to our clients. This Refund Policy outlines the terms and conditions governing requests for refunds for services purchased from us, either online or directly.
Scope of Policy
This policy applies to all services offered by Setunex Services Private Limited, including but not limited to business consulting, strategy advisory, process optimization, digital solutions, and training programs.
General Refund Conditions
Non-Refundable Services
All services that have been initiated, delivered, or completed are strictly non-refundable.
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Custom or project-based services (such as business plans, reports, consultations, or tailored solutions) are non-refundable once the work has commenced.
Advance Payments
Advance payments or booking fees made to secure services are non-refundable, except where Setunex Services Private Limited fails to initiate the service within the agreed timeframe.
Refund Eligibility
Refunds may be considered only under the following conditions:
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Payment was duplicated or made in error.
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The service was not delivered due to Setunex internal limitations or unforeseen inability to fulfil the agreement.
All eligible refund requests must be submitted to info@setunex.com with a clear explanation and proof of payment.
Processing Refunds
If a refund request is approved, it will be processed through the original payment method within 15 to 30 business days.
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Setunex Services Private Limited is not responsible for delays caused by banks, payment processors, or financial institutions.
Cancellation Policy
Clients may cancel scheduled consultations or services by providing at least 48 hours’ notice via email.
Last-minute cancellations or no-shows are not eligible for refunds or rescheduling.
If a service is cancelled by the client after commencement, no refund will be issued for the work completed or time spent.
Dispute Resolution
If you are dissatisfied with a service, we encourage you to contact our support team. We will make every effort to resolve your concern amicably.
Contact Information
For all billing and refund-related queries, please contact:
Setunex Services Private Limited
Office: 453, Iscon Emporio, Satellite,
Ahmedabad, Gujarat 380015
Email: info@setunex.com
Phone: +91 99988 92927
Website: www.setunex.com